Welcome to Redgate Medical Centre

Our Aims and Objectives

  • Provide the best possible, safe and effective primary health care to our patients;
  • Be responsive to our patient’s individual needs and treat everyone with dignity, respect and compassion;
  • Be caring, courteous, approachable, friendly and professional.
  • Treat patients how we would want to be treated ourselves;
  • Maintain a culture of reflection; understand when we have got something wrong and reflect constructively on feedback to identify learning opportunities;
  • Value the contribution of each member of the practice team and recognise the importance of ongoing team maintenance.

Our Mission Statement

To provide quality care and support to our practice population and local community which empowers them to improve their health and well-being

The NHS App

Redgate Medical Centre would like to invite you to use The NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to contact your GP and access a range of NHS services on your smartphone or tablet.

FIND OUT MORE AND DOWNLOAD THE APP

Appointments Information

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Understanding our GP Appointment System

We have moved away from the frustrating 8am phone call rush and the ‘first come, first served’ approach to appointments. With Total Triage, every patient is assessed based on need, not on the time they contact us.

When you contact the practice, you will be asked to provide information about your request. This can be done by completing an online form or by speaking to a member of our reception team, who will record the details for you. The information you provide helps our clinical team (a GP or ANP) to assess your needs and ensure you are directed to the most appropriate healthcare professional or service.

View the usual schedule of doctor appointment sessions – Click here.

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Making an Appointment

In order to request a GP appointment, we encourage all our patients, where possible, to submit an online request form from 7:00am to 6:30pm, Monday to Friday.

Alternatively, you can telephone us on 01278 454560.

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Home Visits

This service is only for patients who are truly housebound or those who are severely ill and cannot be mobilised.

It is better for patients to be seen at the surgery whenever possible. If the doctor decides that you are too ill to come into the surgery, a home visit will be arranged.

Please call the practice before 10:30am to request a visit.

Calling early helps our doctors to plan their home visits more effectively. By providing our reception team with as much information as possible, you are helping the doctor assess the urgency and nature of the visit.

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Cancelling Appointments

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

If you need to cancel or reschedule your appointment, you can do so via the following:

  1. Cancel through the NHS App
  2. Cancel an appointment online
  3. Call us on 01278 454560
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Out of Hours

In an emergency, please call 999.

For non-urgent advice, please call 111 (calls to this number are free). Alternatively visit NHS 111 Online.

Patient Participation Group

We are an advisory group of patients whose members work voluntarily with the surgery, acting as ‘critical friends’ to help the practice improve services for the patient population.

Whilst the group aims to be representative of the patient users of the practice services, the members are not considered delegates of the population and it is recognised that the views expressed are based on their own experiences.

If you are interested in becoming involved please complete and submit our online form which can be found below.

Community Gardening Group

Our community Gardening Group is actively looking for additional volunteers to join them.

If you have an hour to spare on a Tuesday at 12 noon, why not come over to Redgate Medical Centre. Whether you want to garden, pick some of our home grown produce or simply sit on the wall and chat with our lovely volunteers we would like to hear from you.

No need to book - just turn up!

Follow our Facebook Page

Keep up-to-date with what's happening at the practice, health advice, community events and upcoming closures.

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