Welcome to Redgate Medical Centre

Our Aims and Objectives

  • Provide the best possible, safe and effective primary health care to our patients;
  • Be responsive to our patient’s individual needs and treat everyone with dignity, respect and compassion;
  • Be caring, courteous, approachable, friendly and professional.
  • Treat patients how we would want to be treated ourselves;
  • Maintain a culture of reflection; understand when we have got something wrong and reflect constructively on feedback to identify learning opportunities;
  • Value the contribution of each member of the practice team and recognise the importance of ongoing team maintenance.

Our Mission Statement

To provide quality care and support to our practice population and local community which empowers them to improve their health and well-being

The NHS App

Redgate Medical Centre would like to invite you to use The NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to contact your GP and access a range of NHS services on your smartphone or tablet.

FIND OUT MORE AND DOWNLOAD THE APP

How to Book an Appointment

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Pharmacy & Self-Care

Self-Care

Help and support available from many National and Local Organisations

Visit our Self Help Zone

Pharmacy Logo

Pharmacy & Self-Care

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local Pharmacy

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GP Appointments

What is Total Triage?

Total Triage is the way we now manage access to our GP services to ensure everyone gets the right care, at the right time, from the right person.

Under Total Triage, every request — whether it’s for an appointment, advice, or support — is reviewed (or "triaged") first by a member of our clinical team. This helps us understand your needs and decide the best way to help you.

How it works:
  1. You contact us first — You can get in touch online, by phone, or in person. We’ll ask you for a few questions about the reason for your request.
  2. A clinician reviews your request — A GP or clinician will look at your information to decide how urgent your issue is and what kind of appointment or advice you need.
  3. We respond with next steps — We might offer you a face-to-face appointment, a telephone consultation, send a prescription, or direct you to another service that’s better suited to your health needs.
Why we use Total Triage:

  • It ensures patients who need urgent care are seen quickly.

  • It reduces unnecessary waiting times.

  • It helps you access the right care – whether that’s seeing a doctor, nurse, pharmacist, or another health professional.

  • It supports safe, fair, and more efficient use of GP services.

What it means for you:

  • You might not always need to come into the surgery.

  • You will still get the care you need, but it might be delivered in different ways — such as a phone call, video consultation, or through advice sent electronically.

  • If you need to be seen face-to-face, we will arrange it.

We understand change can feel a little different at first, but Total Triage is designed to make your experience quicker, safer, and more convenient.

If you’re unsure or need help with accessing care, our reception team is here to support you.

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Nurse Appointments

A practice nurse carries out a wide range of services such as blood tests, dressings, blood pressure monitoring, ear syringing, ECGs, immunisations, family planning advice, cervical smears, menopause checks, coil checks, asthma checks, diabetes, heart disease, leg ulcer management and anti-coagulation monitoring. They also offer advice on a wide range of health related matters including smoking cessation, diet, alcohol intake, flu vaccinations and travel advice.

 Clinics and Services

Booking an appointment

You can book an appointment with our nursing team by:

  1. Calling us on 01278 454560.
  2. Visit the practice in person.
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Health Coach

What is a Health Coach?

A health coach (sometimes called a health and wellness coach) is your personal health guide, mentor and supporter. They help you make lifestyle changes to improve your physical and emotional health.  No matter how you get started, health coaches help you stay accountable as you make meaningful changes related to:

  • Physical activity.
  • Nutrition.
  • Weight management.
  • Stress management.
  • Smoking and other forms of tobacco use.
  • Sleep.

Learn more in this video about what a Health Coach does

Booking an appointment

You can book an appointment with one of our Health Coaches by:

  1. Calling us on 01278 454560.
  2. Visit the practice in person.
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Musculoskeletal Specialist

What is a Musculoskeletal Specialist?

A First Contact Practitioner (FCP) are the first point of contact for patients who have musculoskeletal issues, such as joint pain, back problems, or sports injuries. They assess, diagnose, and manage these conditions without the patient needing to see a GP first.

An FCP can help with:

  • Assessing and diagnosing musculoskeletal conditions.

  • Providing appropriate treatment and management plans, including physical therapy and exercise programs.

  • Referring patients to specialists, such as orthopedic surgeons, if necessary.

  • Offering advice on lifestyle changes to manage pain or prevent future injury.

Learn more in this video about what a First Contact Practitioner does

Booking an appointment

You can book an appointment with one of our FCPs by:

  1. Calling us on 01278 454560.
  2. Visit the practice in person.
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Home Visits

Patients are requested, where possible, to telephone before 10:30 am if a home visit is required that day.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

Patient Participation Group

We are an advisory group of patients whose members work voluntarily with the surgery, acting as ‘critical friends’ to help the practice improve services for the patient population.

Whilst the group aims to be representative of the patient users of the practice services, the members are not considered delegates of the population and it is recognised that the views expressed are based on their own experiences.

If you are interested in becoming involved please complete and submit our online form which can be found below.

Community Gardening Group

Our community Gardening Group is actively looking for additional volunteers to join them.

If you have an hour to spare on a Tuesday at 12 noon, why not come over to Redgate Medical Centre. Whether you want to garden, pick some of our home grown produce or simply sit on the wall and chat with our lovely volunteers we would like to hear from you.

No need to book - just turn up!

Follow our Facebook Page

Keep up-to-date with what's happening at the practice, health advice, community events and upcoming closures.

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