Welcome to Redgate Medical Centre

Our Aims and Objectives

  • Provide the best possible, safe and effective primary health care to our patients;
  • Be responsive to our patient’s individual needs and treat everyone with dignity, respect and compassion;
  • Be caring, courteous, approachable, friendly and professional.
  • Treat patients how we would want to be treated ourselves;
  • Maintain a culture of reflection; understand when we have got something wrong and reflect constructively on feedback to identify learning opportunities;
  • Value the contribution of each member of the practice team and recognise the importance of ongoing team maintenance.

Our Mission Statement

To provide quality care and support to our practice population and local community which empowers them to improve their health and well-being

The NHS App

Redgate Medical Centre would like to invite you to use The NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to contact your GP and access a range of NHS services on your smartphone or tablet.

FIND OUT MORE AND DOWNLOAD THE APP

How to Book an Appointment

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Pharmacy & Self-Care

Self-Care

Help and support available from many National and Local Organisations

Visit our Self Help Zone

Pharmacy Logo

Pharmacy & Self-Care

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local Pharmacy

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GP

What is Total Triage?

Total Triage means that all requests, whether online, by phone, or in person, are reviewed by a clinician to ensure patients get the right care at the right time.

How to Request an Appointment
  1. Submit a request online.
  2. Your request will be reviewed by a GP.
  3. You will be contacted with further instructions - either by text, phone, or appointment allocation.

SUBMIT A NEW REQUEST

Expected Response Time

We aim to respond to all requests within one working day. However, requests submitted after 2 pm may not be reviewed until the next working day.

Alternative Options

We understand that not everyone has access to a smartphone, computer, or the internet. If you’re unable to submit a request online, you can request an appointment by:

  • Calling us on 01278 454560.
  • Visit the practice and speak to our reception team.
For Urgent Care

If your condition is urgent, please call 111 or visit your nearest urgent care centre.

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Nurse

What is a Practice Nurse?

Our Practice Nurses work closely with our GPs and other healthcare professionals to deliver comprehensive patient care. They focus on health promotion and education, manage long-term conditions such as diabetes, asthma, and COPD, and provide essential services including immunisations, cervical screening (smear test), contraceptive care, and wound dressing.

Learn more in this video about what a General Practice Nurse does

Booking an appointment

You can book an appointment with one of our Practice Nurses by:

  1. Calling us on 01278 454560.
  2. Visit the practice in person.
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Health Coach

What is a Health Coach?

A health coach (sometimes called a health and wellness coach) is your personal health guide, mentor and supporter. They help you make lifestyle changes to improve your physical and emotional health.  No matter how you get started, health coaches help you stay accountable as you make meaningful changes related to:

  • Physical activity.
  • Nutrition.
  • Weight management.
  • Stress management.
  • Smoking and other forms of tobacco use.
  • Sleep.

Learn more in this video about what a Health Coach does

Booking an appointment

You can book an appointment with one of our Health Coaches by:

  1. Calling us on 01278 454560.
  2. Visit the practice in person.
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Musculoskeletal Specialist

What is a Musculoskeletal Specialist?

A First Contact Practitioner (FCP) are the first point of contact for patients who have musculoskeletal issues, such as joint pain, back problems, or sports injuries. They assess, diagnose, and manage these conditions without the patient needing to see a GP first. An FCP can help with:

  • Assessing and diagnosing musculoskeletal conditions.

  • Providing appropriate treatment and management plans, including physical therapy and exercise programs.

  • Referring patients to specialists, such as orthopedic surgeons, if necessary.

  • Offering advice on lifestyle changes to manage pain or prevent future injury.

Learn more in this video about what a First Contact Practitioner does

Booking an appointment

You can book an appointment with one of our FCPs by:

  1. Calling us on 01278 454560.
  2. Visit the practice in person.

Patient Participation Group

We are an advisory group of patients whose members work voluntarily with the surgery, acting as ‘critical friends’ to help the practice improve services for the patient population.

Whilst the group aims to be representative of the patient users of the practice services, the members are not considered delegates of the population and it is recognised that the views expressed are based on their own experiences.

If you are interested in becoming involved please complete and submit our online form which can be found below.

Community Gardening Group

Our community Gardening Group is actively looking for additional volunteers to join them.

If you have an hour to spare on a Tuesday at 12 noon, why not come over to Redgate Medical Centre. Whether you want to garden, pick some of our home grown produce or simply sit on the wall and chat with our lovely volunteers we would like to hear from you.

No need to book - just turn up!

Follow our Facebook Page

Keep up-to-date with what's happening at the practice, health advice, community events and upcoming closures.

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