Appointments

What is Total Triage?

As of January 2025, any patient requesting to see a GP will be reviewed by a member of our clinical team. This new system is often referred to as 'total triage'.

Receptionists will no longer be able to book GP appointments for you directly, but they can help you complete our short form to request an appointment. It is very important that your contact details are up to date in your medical record. If you change your address or phone number, please let us know.

To avoid waiting in a telephone queue, you can complete the GP appointment request form online or via the NHS App. You can also set up your own NHS App profile to manage those of your children or someone you care for (if applicable).

Manage health services for others

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

We have a variety of appointments available both here at the surgery as well as through our extended access service.

Extended access GP appointments are offered outside of a practice's core contracted hours, specifically during evenings and weekends. These appointments are designed to provide greater flexibility for patients who may find it difficult to attend appointments during regular daytime hours. 

Read more about extended access appointments

Don't need it or can't make it? Cancel it!

To cancel your appointment:

• use your NHS account (through the NHS website)
• use GP online services: NHS App
• phone us on 01278 454560.
• follow the steps in your appointment reminder text message

Interpreters

If you think you may need help with translation, you are very welcome to bring a friend or relative with you to your appointment (18 and over). Please let our reception team know when making an appointment.

All our doctors and nurses have access to Wordskii language translation service to help you.

If you would like a British Sign Language (BSL) interpreter, we are very happy to book one for you. Please give us as much notice as possible.

Our nursing team provides a wide range of services such as blood tests, dressings, blood pressure monitoring, immunisations, family planning advice, cervical smears and long-term condition reviews.

View a full list of the services we offer

Making an appointment

You can make an appointment in-person at the surgery or you can phone us on 01278 454560 during opening times.

What is a Health Coach?

A health coach (sometimes called a health and wellness coach) is your personal health guide, mentor and supporter. They help you make lifestyle changes to improve your physical and emotional health.  No matter how you get started, health coaches help you stay accountable as you make meaningful changes related to:

• Physical activity.
• Nutrition.
• Weight management.
• Stress management.
• Smoking and other forms of tobacco use.
• Sleep.

Learn more in this video about what a Health Coach does

Making an appointment

You can make an appointment in-person at the surgery or you can phone us on 01278 454560 during opening times.

What is a Musculoskeletal Specialist?

A First Contact Practitioner (FCP) are the first point of contact for patients who have musculoskeletal issues, such as joint pain, back problems, or sports injuries. They assess, diagnose, and manage these conditions without the patient needing to see a GP first.

An FCP can help with:

• Assessing and diagnosing musculoskeletal conditions.

• Providing appropriate treatment and management plans, including physical therapy and exercise programs.

• Referring patients to specialists, such as orthopedic surgeons, if necessary.

• Offering advice on lifestyle changes to manage pain or prevent future injury.

Learn more in this video about what a First Contact Practitioner does

Making an appointment

You can make an appointment in-person at the surgery or you can phone us on 01278 454560 during opening times.

Home visits are for those patients who are housebound or undergoing end-of-life care and therefore cannot get to the practice. In the time taken for the doctor to do one home visit, they could see 5 to 6 patients at the surgery. For this reason it is in the doctor’s and the patient’s best interests that, whenever possible, an effort is made to get down to the surgery.

Please ensure you give the receptionist your name, address and phone number. It is very important to inform the receptionist if you are not staying at your home.

The doctor may call you first to discuss your request for a home visit, and will then decide on the most appropriate next steps.

To request a home visit

• phone us on 01278 454560 before 10:30 am