Appointments

Contact your GP

If you need help with a medical or admin request, you can now contact us online.

SUBMIT A NEW REQUEST

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How to make an appointment

The practice is open from 8.00am to 6.30pm, Monday to Friday. 

Throughout these hours you, or your carer on your behalf, can:

  • Visit the practice
  • Call the practice on 01278 454560.
  • Go online using the practice’s website or the NHS App.

What happens when you contact your practice to request an appointment?

Whether you make your request by phone, online, or by visiting the practice, you may be asked to provide some details. This helps a clinician assess what is best for you based on your clinical needs.

A clinician will review your request for an appointment or medical advice and will let you know what will happen next within one working day.

This could be:

  • An appointment that day or a subsequent day
  • A phone call that day or a subsequent day
  • A text message responding to your query
  • Advice to go to a pharmacy or another NHS service.

Who might help you?

You might be offered a face-to-face appointment or a phone call with a GP or other member of the practice staff, like a nurse or other healthcare professional.

If you have a carer, they can speak for you with your consent.

You can ask to see a preferred healthcare professional, and we will try to honor your request, although you might have to wait longer for that person to be available.

It can be helpful to see the same healthcare professional, particularly if you have a long-term health condition.

From what age can you see a GP on your own?

If you are 16 or older, you can make and go to appointments by yourself.

If you are under 16, you can still ask to see a GP without your parent or guardian. The GP will decide if that’s appropriate for you.

What if you need extra help?

If you do not speak English, you can ask for interpretation services in your preferred language when you make an appointment.

If you need extra help like longer appointments, a quiet space, wheelchair access, or information in a different format, tell your practice and they will try to help.

If you are away from home but still in the UK

If you’re away from home but still in the UK and need medical help, you can:

  • Contact a local GP practice and register as a temporary patient.

  • Call NHS 111 for advice on what to do next.

The NHS App

Redgate Medical Centre would like to invite you to use The NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to contact your GP and access a range of NHS services on your smartphone or tablet.

FIND OUT MORE AND DOWNLOAD THE APP

Related information

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone or face-to-face
  • if you need an interpreter
  • if you have any other access or communication needs

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Cancelling or changing an appointment

To cancel your appointment:

Missed appointments and DNA’s

Every year, missed appointments cost the NHS around £162 million. This leads to serious delays in treatment for other patients who need care.

At our practice, an average of 115 patients each month do not attend (DNA) their appointment without letting us know. That’s around 26 hours of wasted clinical time every month.

If you are unable to attend, or think you might be late, please let us know as soon as possible.

We can then offer your appointment to someone else who needs it.

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