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Appointments
Contact your GP
If you need help with a medical or admin request, you can now contact us online.
Request an Appointment
Where possible, we encourage patients to contact us online through our practice website or the NHS App.
When you contact the practice about a medical problem, we will ask you for a brief description of your symptoms or concern. This helps us make sure you receive the most appropriate care from the right healthcare professional.
- If you contact us online, you will be asked a series of questions about your concern.
- If you call us, a Receptionist will ask you the same questions and record your answers.
- If you visit the surgery in person, a member of our reception team can help you provide the information we need.
- A GP or another suitable member of our clinical team will review your request and decide on the most appropriate next step. This may include an appointment, advice, signposting to another NHS service, or arranging further assessment.
You can contact us from 8am, Monday to Friday:
- Online using our contact form
- By telephone: 01278 454560
- In person at the surgery
All requests are reviewed using the same process, regardless of how you contact us.
We aim to respond to requests within one working day. If we need more information, we may contact you by telephone, text message or send you a secure online questionnaire.
If your problem is assessed as urgent, we will aim to provide appropriate care on the same day. Routine appointments may be offered on a later date and, where possible, with your preferred clinician.
You may receive a text message containing a booking link, or a member of our team may contact you directly.
If you do not have access to the internet, please contact the surgery by telephone and a member of our team will assist you.
The NHS App
Redgate Medical Centre would like to invite you to use The NHS App
Owned and run by the NHS, the NHS App is a simple and secure way to contact your GP and access a range of NHS services on your smartphone or tablet.
Related information
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone or face-to-face
- if you need an interpreter
- if you have any other access or communication needs
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use GP online services: NHS App
- phone us on 01278 454560 during opening times
- follow the steps in your appointment reminder text message
Missed appointments and DNA’s
Every year, missed appointments cost the NHS around £162 million. This leads to serious delays in treatment for other patients who need care.
At our practice, an average of 115 patients each month do not attend (DNA) their appointment without letting us know. That’s around 26 hours of wasted clinical time every month.
If you are unable to attend, or think you might be late, please let us know as soon as possible.
We can then offer your appointment to someone else who needs it.